Do you have a cancellation policy?

Frequently Asked  Questions

Where do I park?

What if I want to change my stylist?

What do I get if I refer someone?

Please feel free to park on the (north) backside of building, in the town hall parking lot, or on the east side of the  building in the public parking by the police station.

Refer a friend and you will both receive $20 off your next service! For new clients only

Out of courtesy for your stylist, we kindly ask that you give a 24-hour notice for any cancellations or reschedules. In the case that more than 24 hours notice is not given for a cancellation or reschedule, you will be responsible for paying 50% of the scheduled service. Same day or last-minute cancellations & no shows, will be responsible for 100% of the service price. Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply. All deposits will be non-transferable if appointment is not shown or canceled beyond the 24-hour policy. **ALL CANCELLATIONS MUST BE DONE VIA OUR ONLINE BOOKING SYSTEM OR IN RESPONSE TO YOUR TEXT CONFIRMATION. NO VOICE MAILS OR INSTAGRAM MESSAGES WILL BE ACCEPTED.** Thank you for understanding our policy. It is in place to respect the time of the artists as well as other clients waiting for appointments.

The stylist/guest relationship is both intimately personal and unique. At the Beauty Bar, we understand schedules, prices, or different perspectives can be a factor in choosing the right stylist for you. We know that it may take a few tries before getting completely comfy, and encourage our guests to feel confident, at any time, to sit in another chair in order to find what's best for you. No matter whose chair you are in, we are one team full of talented stylists dedicated to providing you with the best service and experience.

What if I'm not 100% satisfied and want a refund?

At Brownsburg Beauty Bar, we are committed to ensuring our clients are satisfied with their experience. While we do not offer refunds for services rendered, we are proud to provide a 7 Day Satisfaction Guarantee. 

If you are unhappy with your hair within the first seven days of your appointment, please contact us immediately. We will do everything we can to address your concerns and make it right, whether through adjustments or other solutions.

We value your trust and strive to deliver results you'll love. Thank you for choosing Brownsburg Beauty Bar.